Privacy Policy

At IV Edition, your privacy, safety, and trust are our highest priorities. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, schedule a consultation, book a service, or interact with our team. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following information when you use our services:

• Personal details: Name, email address, phone number, mailing address, and billing address
• Medical information: Health history, symptoms, treatment preferences, and other medical details necessary to determine eligibility and ensure safe and appropriate care. All medical information is handled in compliance with HIPAA regulations
• Payment details: Payment method and billing details. All payments are processed securely through third-party payment processors. IV Edition does not store full credit card numbers
• Technical data: IP address, browser type, device ID, operating system, pages visited, session activity, referral sources, and general location derived from IP address. This information may be collected through cookies, analytics tools, and tracking technologies

How We Use Your Information

Your information may be used to:

• Provide and personalize our IV, IM, and Home Edition services
• Schedule and manage live consultations
• Confirm appointments and send reminders
• Process payments and financial transactions
• Communicate treatment instructions, aftercare, and medical updates
• Ensure medical safety and regulatory compliance
• Improve website functionality and client experience
• Send wellness updates or marketing communications (with your consent)
• Comply with legal and professional obligations

Live Consultation Requirement & Communication Consent

A live consultation is required to ensure that all services are medically appropriate and tailored to your individual needs.

We may contact you via phone, text message, or email to schedule consultations, confirm appointments, process payments, provide treatment-specific information, and, with your consent, send wellness or marketing communications.

By submitting your information and clicking “Submit,” you consent to receive communications from IV Edition, including recurring calls and text messages that may be sent using an automatic telephone dialing system (ATDS) or artificial/prerecorded voice technology. Consent is not required as a condition of purchase.

You may also contact us directly to schedule your consultation:

Email: [email protected]

Phone: +1 (424) 944-9440

Cookies and Tracking

We use cookies and third-party analytics tools to:

• Improve website functionality and performance
• Remember user preferences
• Analyze traffic and user interactions
• Enhance marketing effectiveness

You may disable cookies through your browser settings, although doing so may limit certain website features.

Sharing Your Information

We do not sell or rent your personal information. Limited information may be shared only when necessary:

• With licensed medical professionals who provide your treatment
• With payment processors to complete transactions securely
• With booking systems, EMR platforms, and communication services used to operate our business
• When required by law or to protect the safety, rights, and property of IV Edition, our clients, or others

Data Protection & Security

We protect your data using:

• Encrypted storage and secure platforms
• HIPAA-compliant medical record handling
• Restricted access to authorized medical and administrative personnel only
• Secure third-party systems for scheduling, charting, and payment processing

Data Retention

Medical and financial records are retained as required by California law and HIPAA regulations, even if you request deletion of your account. Certain records cannot be deleted due to legal and professional obligations. Non-medical data may be deleted upon request when legally permissible.

Marketing Communications

You may opt in to receive promotional emails or text messages. You may unsubscribe at any time using email unsubscribe links or by replying STOP to text messages.

Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Request deletion where legally permitted
• Withdraw consent for marketing communications
• Request a copy of your stored information

To make a request, contact us at [email protected]

Third-Party Links

Our website may contain links to third-party websites. IV Edition is not responsible for the privacy practices or content of those sites. We encourage you to review their policies separately.

Medical Disclaimer

Information on this website is for educational purposes only and is not medical advice. IV therapy and related treatments are not substitutes for professional medical diagnosis, emergency care, or treatment. Results may vary, and services may not be suitable for everyone.

If you are experiencing a medical emergency, call 911 or visit the nearest emergency room immediately.

Indemnification

You agree to defend, indemnify, and hold harmless IV Edition, its owners, medical providers, employees, contractors, and affiliates from any claims, losses, damages, liabilities, or legal expenses arising from:

• Your use or misuse of our website or services
• Any treatment received
• Inaccurate or incomplete medical information you provide
• Violation of this Privacy Policy
• Any harm caused by your actions, negligence, or omissions

HIPAA Notice of Privacy Practices

IV Edition is committed to protecting the privacy and security of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Your medical information may be used and disclosed for the purposes of treatment, payment, and healthcare operations, including coordination of care, processing payments, and improving service quality.

We may also disclose your information when required by law, public health activities, or to prevent serious threats to health or safety.

You have the right to:

• Access and obtain a copy of your medical records
• Request corrections to your health information
• Request restrictions on certain uses and disclosures
• Receive a record of disclosures of your information
• File a complaint without fear of retaliation

To exercise these rights or for questions regarding your health information, please contact us at [email protected]

Governing Law

This Privacy Policy is governed by the laws of the State of California.

Policy Survival

These terms remain in effect even after account closure or discontinuation of services.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Business Information

IV Edition

Concierge Wellness

California, USA

Email: [email protected]

Phone: +1 (424) 944-9440

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.